FAQs
GrundigTravel Customer FAQ
Product Selection Questions
How do I choose the right size pannier bag for my needs?
When choosing a pannier bag, consider:
- Ride duration
- Trip purpose (commuting, touring, or bikepacking)
- Amount of gear and essentials needed
Our recommendations:
- Small (10-15L): Daily use
- Medium (20-30L): Weekend trips
- Large (35L+): Touring or multi-day rides
Also think about weight distribution and your riding style. For personalized help, use our online consultation.
What is the waterproof performance of the travel bags?
- Water-resistant: Light rain protection
- Not fully waterproof in heavy rain
- All Around series: Includes dry/wet separation bags
Shopping Guide Questions
How can I find specific items in the store?
- Use the navigation bar categories
- Search with keywords in the search bar
Need help? Email us at service@grundigtravel.com
What if I can't find the product I need?
- Fill out the online inquiry form
- Receive solutions in 24–48 hours
- Product can be listed within 1 business day
Order Service Questions
How do I check the progress of my price inquiry?
- We reply within 24 hours
- Contact: service@grundigtravel.com
Information about product pricing
- Group purchasing advantage
- Small orders get bulk pricing
- Transparent pricing
Special quantity orders
- Submit form if ordering beyond listed quantity
- Lead time may be longer
- Volume discounts available
Minimum order quantity explanation
- Based on manufacturer requirements
- We’ve reduced MOQs through partnerships
- Special needs? Contact us!
Rush order processing
- Standard: Production + logistics time
- Rush: Use “Special Delivery Requirements” at checkout
- Urgent? Email service@grundigtravel.com
After-Sales Service Questions
How to receive order confirmation
- Confirmation sent via email
- Includes full order info
- Usually received within 5 minutes
Logistics information inquiry
- Log in to your store account
- Check under “My Orders”
- View tracking numbers
Questions? Email service@grundigtravel.com
Return policy explanation
Return accepted if:
- Item damaged during transit
- Product doesn’t meet quality standards
- Wrong product shipped
Note: Report issues within 30 days of shipping. Contact service@grundigtravel.com for return process.
This FAQ is updated regularly based on policies.